Strategy and Execution

Customer Journey Optimization

We’re not only consultants, we’re customers, too. And with our experience we can quickly identify and solve for the pain points in your customer journeys.

Bring us your questions or challenges. We’re here to help.






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    Unprecedented digital adoption rates have reset consumer expectations and your customers now demand an intuitive and frictionless experience.  Our process mapping experts work with your team to break the customer journey into its component parts.

    We identify the handoffs and break points that create friction and customer dissatisfaction.  We ensure that your back office workflows and processes are updated and relevant for the digital age.

    Meet Our Strategy and Execution Experts
    Adam Thornber
    Managing Partner, U.K. Practice
    Alan Glencorse
    Senior Program Manager
    Lynne Cox
    Senior Program Manager
    Anne Priester
    Senior Program Manager