Regulatory Compliance and Operational Risk

Understanding SCRA and MLA Lookbacks

November 14, 2019

Bring us your questions or challenges. We’re here to help.

Select a Topic

7 Steps to Simplify SCRA and MLA Lookbacks

The number of servicemember complaints from 2016 to 2018 has increased by 135%. -Performline

SCRA and MLA lookbacks have been on the rise and the CFPB has been encouraging increased due diligence to ensure that appropriate regulatory benefits and protections are provided to our service members.

As a financial institution, how do you manage a lookback? In our latest infographic we run through what a lookback entails and the best practices for efficiently conducting an SCRA or MLA lookback.

Click to see the full infographic