I am a true self-starter with proven ability to achieve results through an entrepreneurial approach to business efficiency, innovation, and the training and development of management teams.
Steve leads engagements in a wide range of products and functional areas across the credit life cycle, including operational assessments, credit bureau management and disputes, creation of audit-ready process documentation and flows, strategy development in fraud, authorizations, line management and collection, and management of large/complex projects, from concept origination and requirements through development, testing, integration and training.
Steve brings 30 years of well-rounded experience from line to leadership positions with several financial institutions, specializing in operational excellence, business transformation and technology. He has an established track record of identifying business opportunities and developing new strategies for achieving results. And he routinely leverages his deep knowledge in the fraud space to support top 5 banks with projects, such as a process improvement assessment, for the entire fraud life cycle and strategy design.