(44) 7917 626822
I have a proven track record in leading high-performance senior leadership teams, across multiple functions and geographies in an operational environment. I am versatile professional with strong commercial acumen; working with my clients to identify the right solution and leading the change effort.
Sam has over 20 years of impressive success in financial services spanning the retail and investment sectors. She has led large scale change programs in a variety of secured and unsecured asset classes ensuring the integrity and coherence of the programs. She specializes in customer journey optimization, process re-design and implementation, operating model design/implementation, and change framework implementation. Prior to Bridgeforce, Sam held various senior leadership roles at MBNA and Close Brothers.
Sam’s recent projects have included new product launches in secured lending and customer journey optimization, one of which generated an additional £8M in revenue and £1m reduction in expense. Sam lives in Chester with her husband, and three dogs. Now that her children are grown, Sam dedicates her spare time to charity, where she provides emergency rescue and re-homing to dachshunds in need.