2019 and Beyond from Bridgeforce
What will 2019 bring? We have highlighted our thoughts on trends to be a focus in 2019.
Continued decline in the telephony channel has led to a growing demand for our expertise with system migrations and digital enablement in 2018. We expect continued focus on technology-driven change in 2019, with clients estimating IT spend growing ~15% over the next 2-3 years.
Economic/political uncertainty (interest hikes, Brexit, volatile politics, elongated trade talks) and ROI challenges fed a growing demand for support on product strategies and execution. Initial planning for a downturn scenario brought collections and loss mitigation back to the top five priorities for our clients.