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Integrating Digital Experiences for Collections

April 30, 2018

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At CBA LIVE 2018, Bridgeforce and Brian Moore from Nuance, presented to an audience of banking executives on integrating digital technology into collections as part of the Default Forum.

As consumers, we experience it every day. We are all firmly in control of how we engage with the world. Consumers make a choice of channel, time and depth of every interaction in every industry from grocery shopping to purchasing cars to banking to watching movies.

Why would collections be any different? The best way to get a customer to choose you over the competition is to deliver clear personalized value propositions that meet their expectations for speed, convenience and simplicty.

These Takeaways highlight elements from the session including specific steps that can be taken right away to begin bringing digital to collections.  Here are the top 3 takeaways from the session, download the document to see more:

  1. It’s time to get focused on digital collections
  2. Identify where you are today and where you want to go
  3. Ensure a focus on data and reporting

Bridgeforce can help your organization launch or leverage successful digital technology that effectively engages with customers most likely to use it. From assessing risk and organizing policies and procedures to identifying and creating a positive customer journey, Bridgeforce experts are here to ensure your success.