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Multi-Regional Insights

August 9, 2017

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Below is a glimpse of a few key trends and insights happening in the financial services industry right now:

  • 80% of banks plan to invest in Customer Experience/Customer journey over the next 3 years.1 See why simply providing a process over the internet isn’t enough anymore.
  • Account Takeover losses were up 64% in 20162 – with fraud being a moving target, find out what you can do to combat identity fraud attacks.
  • 87% of banks that have partnered with fintech companies have cut costs.3 Consider these strategies if you are thinking about partnering with a fintech firm.
  • Research firm Gartner predicts that by 2020, consumers will manage 85% of their relationship with a company without interacting with a human4 – up your game in default management by tapping into customer preferences.

Click here to read these articles, and more.

1 Digital Banking Report
2 Javelin, 2017 Identity Fraud Report
3 Business Insider
4 Gartner Group