Insights and Publications
August 9, 2017
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- 80% of banks plan to invest in Customer Experience/Customer journey over the next 3 years.1 See why simply providing a process over the internet isn’t enough anymore.
- Account Takeover losses were up 64% in 20162 – with fraud being a moving target, find out what you can do to combat identity fraud attacks.
- 87% of banks that have partnered with fintech companies have cut costs.3 Consider these strategies if you are thinking about partnering with a fintech firm.
- Research firm Gartner predicts that by 2020, consumers will manage 85% of their relationship with a company without interacting with a human4 – up your game in default management by tapping into customer preferences.
1 Digital Banking Report
2 Javelin, 2017 Identity Fraud Report
3 Business Insider
4 Gartner Group