SCRA: Succeeding with Servicemembers
March 31, 2015
At the CBA LIVE 2016 Annual Conference, Bridgeforce led a panel titled “Succeeding with Servicemembers: Why it Matters” with a focus on the regulatory compliance and customer experience components that are required for success in this segment. The panelists brought insights from a variety of perspectives–banker, federal law enforcement and military. Discussion resulted in four key takeaways:
Takeaway #1: When in doubt, rule in favor of the Servicemember
Takeaway #2: Verification can be more challenging than it seems
Takeaway #3: SCRA is more than a cost equation—it’s about loyalty
Takeaway #4: Understand the soldiers’ perspective and their vulnerability
For details and the panelists’ perspectives on each of these valuable takeaways, read the full recap of the session.