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SCRA: Succeeding with Servicemembers

March 31, 2015

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At the CBA LIVE 2016 Annual Conference, Bridgeforce led a panel titled “Succeeding with Servicemembers: Why it Matters” with a focus on the regulatory compliance and customer experience components that are required for success in this segment. The panelists brought insights from a variety of perspectives–banker, federal law enforcement and military. Discussion resulted in four key takeaways:

Takeaway #1: When in doubt, rule in favor of the Servicemember

Takeaway #2: Verification can be more challenging than it seems

Takeaway #3: SCRA is more than a cost equation—it’s about loyalty

Takeaway #4: Understand the soldiers’ perspective and their vulnerability

For details and the panelists’ perspectives on each of these valuable takeaways, read the full recap of the session.