Collections and Loss Mitigation

Things You Know—And Things You Don’t—About Digital Collections

June 20, 2019
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Generational portfolio diversification, diminishing effectiveness of outbound dials, and increasingly pervasive regulatory controls are evolving customer collections activities. At insideARM First Party Summit, Bridgeforce shared this presentation to help collections professionals rethink how digital can be used to interact with — and even incent — customers to maximize interaction value and increase pay rates.