OmniChannel Approaches to Collections
May 17, 2019
When it comes to omnichannel approaches to collections, it’s time to eliminate the treatment gap across all engagement channels. Why? Because customers expect that information and activity from one channel will be the same when they re-engage in a different channel.
Bridgeforce and Nuance teamed up at CBA LIVE to share digital collections statistics and trends. Also, they shared how to drive requirements, what pitfalls to avoid, how to build your foundation and tips to successful outcomes. Download to see all this and more.