Omni-Channel Approaches to Collections
The evolution of customer expectations requires eliminating the gap in treatment across all engagement channels. The expectation is that the information and activity performed in one channel will be captured and retained in a way to allow the customer to re-engage in exactly the same spot with exactly the same context in a different channel.
Bridgeforce and Nuance teamed up to share digital collections statistics and trends along with driving requirements, pitfalls to avoid, setting your foundation and tips to successful outcomes. Download to see all this and more.