Our deep Collections experience, combined with our extensive process design expertise, means we are ideally placed to maximize contact rates, customer engagement, cash collections and digital enablement.
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Now, more than ever before, your customers expect simple and convenient digital tools to enable them to engage with your Collections operation using their channel of choice at a time that is convenient to them. We map every step of the journey to help optimize your customer experience from the first click.
Implementing new technology is a great way to improve efficiency, effectiveness, and customer experience – but these technological projects commonly fail upon implementation when attention is not given to each critical step in the process. We’ve highlighted the essential, yet often overlooked, areas of project implementation and explain how these steps support a successful rollout. Read the blog here: http://bit.ly/2ZhAXvZ