Posted on Feb 24, 2015 9:50am PST

New Bridgeforce Thought Leadership Shares an Enterprise "White Glove" Strategy for SCRA Compliance

Bridgeforce highlights the financial and reputational risk of SCRA non-compliance and key steps to comply with regulations while providing concierge-like service.

Chadds Ford, PA, February 24, 2015 – Bridgeforce looks beyond the current headlines about military engagements to the needs of the nearly 500,000 active duty service members with the release of a white paper that outlines a proven enterprise “white glove” service model based on the principles of the Servicemembers Civil Relief Act (SCRA).

The new Bridgeforce white paper entitled, SCRA: The Enterprise “White Glove” Model and Emerging Trends, highlights how the regulatory environment surrounding SCRA places lenders under intense scrutiny as they develop new operating models to ensure regulatory compliance while simultaneously meeting active duty service members’ specialized customer experience needs.

Key sections of the paper include:

  • Ensuring robust compliance through automated and report-driven controls
  • Descriptions of best practices including relief consistency, centralized SCRA handling, strict vendor oversight and complaint monitoring, among others
  • Complaint handling
  • Elements of an enterprise "white glove" model to facilitate an exceptional customer experience, including additional benefits not tied to regulatory requirements

“These are very special customers dedicating their lives to our nation, and deserve no less than exceptional service while serving our country” said Brian Reiss, President of Bridgeforce. “The financial industry needs to always keep that in sight when implementing, changing or maintaining any programs related to SCRA.”

Andy Feld
Marketing Director

Post Type: Press Releases