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Credit Policy and Marketing Strategy Alignment Analysis
Overview
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| Conducted a review of a top 10 consumer lender’s current prescreening criteria to identify any missed opportunities and/or credit policy alignment issues.
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| In addition, the review provided for the exploration of potential expansion populations and new criteria were developed using the latest data mining technology.
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| Tasks managed included; Discovery, Definition, Design, Acceptance, Develop, Deploy, Result Measurement.
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Results Achieved
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| Significant loopholes were identified in the lender’s mailing criteria.
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| Reduced and/or removed the likelihood that prescreened applications would be sent to unintended prospects.
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| Increased the overall fresh mailing program prospects.
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Judgmental Lending Program Business Review
Overview
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| Conducted an intensive 60-day review of a top 10 issuer’s Judgmental Lending Program focusing on the following areas; Credit Operations, Quality Assurance, Risk Management, Systems, and Marketing
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| Tasks managed included; Discovery, Gap Analysis, Recommendations, and Action Plan Development
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Results Achieved
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| Identified yearly application processing savings in excess of $1MM and an incremental Judgmental 3 year account opportunity conservatively estimated to yield over $100MM to the issuer’s bottom line and add over $1B in high quality outstandings.
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Lending Process Review Project
Overview
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| Optimized a top 20 consumer lender’s processes, which included the utilization of automated underwriting and manual credit reviews, to maximize approval rates while still maintaining the personal touch their customer’s expect.
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| Identified and documented the most efficient process within the application processing system, to allow for automated credit decisioning.
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| Regression tested all existing decision points to ensure they were captured in either the automated or manual review decision processes.
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Results Achieved
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| Year 1 incremental outstandings of $1,000,000,000+ were booked.
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Bankruptcy Workflow & Processing System Design & Acceptance Testing
Overview
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| Performed a needs analysis and gap assessment for a high-volume issuer’s Bankruptcy processing unit.
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| Developed the requirements and managed implementation for a new online bankruptcy workstation.
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| Created test plans, detailed test scripts, and managed the overall User Acceptance Testing effort.
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| Tasks managed included; Discovery, Definition, Design, Acceptance, Develop, Deploy, Result Measurement.
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Results Achieved
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| Identified areas for immediate improvement while re-engineering project was underway.
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| Implemented first successful Websphere and core processing systems integrated solution using an iterative development process.
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| The rule-based inventory management system significantly reduced manual processing and prepared the organization for the upcoming EBN/ECF on-line communication initiatives.
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Collections Workstation & Inventory MGMT Systems Design & Acceptance Testing
Overview
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| Designed, tested, and implemented collection workstation and business-rule based inventory management systems for high-volume credit card issuers.
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| Tasks managed included; Discovery, Definition, Design, Acceptance, Develop, Deploy, Result Measurement.
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Results Achieved
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| Integrated multiple back-end systems into one single platform for both open file and recovery areas.
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| Significant collection and recovery agent productivity improvements
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| Improved flexibility in inventory management and work assignment
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Collections Product Design and Market Launch
Overview
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| Developed the product specification, product marketing plan, investor business case, sales training and also provided presales and IT development support to help an innovative technology provider design and launch a new collection product for the financial services market.
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| Tasks managed included; Discovery, Definition, Design, Acceptance, Develop, Deploy, Result Measurement.
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Results Achieved
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| Secured a Top 3 Credit Card Issuer as initial product launch customer for client
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| Developed sales tools and training that allowed for the quick definition of a prospect’s potential business opportunity.
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