Technology Solutions & Support

In providing risk and technology solutions, Bridgeforce works as an extension of core project teams to help lower execution risk and make sure that business objectives are achieved. Our success is often attributed to our ability to bridge the gap between the business and technology teams – the business side views us as “the technology people” and the technology side sees us as “the business people.”

  • System and Vendor Selection

    • Unique RFP methodology
    • Functionality based approach
    • End-to-end support from selection through implementation

    Representative Engagements

    Assisted with selection of new originations, fraud, portfolio management, and collections and recovery domestically and internationally.

  • System Implementation

    • System conversions
    • Integrations for mergers and acquisitions
    • New call center setup and deployment

    Representative Engagements

    Designed, created and converted underwriting and servicing systems, migrated core banking platforms, and rolled out new decision engines and call center solutions worldwide.

  • Reporting and Analytics

    • Compliance controls
    • Best in class report specifications
    • Platform and solution agnostic

    Representative Engagements

    Designed and implemented end-to-end credit life cycle reporting and analytics programs, as well as automated reporting controls leveraging client's data warehouses.

  • Strategy Conversion

    • Migration of strategies between platforms
    • Implementation of custom models within business processes

    Representative Engagements

    Assisted multiple financial institutions with design and optimization of customer management strategies (fraud, authorization, line management, reissue, collections) during new solution implementations.

  • Data Quality Reviews

    • Validation of data from source to target systems
    • Verification of the accuracy of critical reports

    Representative Engagements

    Assisted with design and implementation of a new data warehouse for financial institution’s collections and recovery organization.

  • Dialer & IVR Optimization

    • Dialer performance analysis
    • Dialer strategy optimization
    • IVR call-tree enhancements

    Representative Engagements

    Significantly enhanced operational performance, regulatory compliance, and the overall customer experience through the optimization of existing dialer strategies and IVR scripts.